FAQ's

Frequently Asked Questions

1) Does Cooltools HVAC-R have a retail store location?

Cooltools HVAC-R is entirely online only, this allows us to keep our prices down and to provide a large range of tools and equipment.  We deliver Australia Wide for free for any urchases over $200.00 AUD. Being a tradesperson myself I realise not everybody has the time or is close enough to visit and browse a retail location.

2) Does Cooltools HVAC-R provide a repair service for tools or equipment?

We do not provide a repair service however we can source replacement parts.  Your best bet is to Contact Us with the part your after and we will endeavour to source the replacement part.

3) How do I pay for my order?  

Cooltools HVAC-R accepts all major credits such as Visa, MasterCard, Amex or other credit cards in addition to PayPal and we now offer a lay buy function.  All this is done through our secure payment gateway.  

4) Is it secure paying online?

Our site has an SSL certificate that uses industry standard 128 bit encryption technology. This is the same level of encryption used by large banks to keep your information secure.

Our store is certified Level 1 PCI DSS compliant. This allows us to accept all credit cards securely.

We are very serious about security and have invested significant time and money to certify that Cooltools HVAC-R is PCI compliant.

In addition to this our site is secured McAfee.  This means you can rest assured our site is free of malware and is 100% safe.

 

Please ask us if you cannot find an answer to any questions you may have.  

We can be contacted via our live chat at the bottom of our site, or you can send any questions through our Contact Us page.  Or you if prefer call us on 1300761792.