Shipping & Returns

Free Shipping Australia Wide On Products Over $200.00 AUD

Flat Rate of $14.00 For All Other Purchases.  

How To Place An Order

Once you find the product/s you are looking to purchase, from the product page you will need to click on the "Add To Cart"  Button.  This will add your product/s to the cart.    

From here you can either click Checkout (Or PayPal Checkout) or you can close the window to continue shopping.  

Once you are ready to checkout, go to the top of our site and click on "Cart" to complete checkout process.  

If you require your particular item urgently, please contact us first so we can ensure item is in stock so we can deliver to you ASAP

Contact us first for any overseas orders and we can organise shipping quotations.

Please also feel free to contact us for prices on large orders, we can organise bulk pricing discounts on products and shipping and are more then happy to make a deal!

Order Confirmation

As soon as you place your order, you will receive an order confirmation e-mail and invoice.  This means that we have received your order in our system and pre-authorised your credit card for the purchase.  

As soon as we receive your order, we reach out to our suppliers to confirm that it is in stock and available for immediate shipment. 

If your item is on backorder or unavailable, we will void the pre-authorisation and reach out to you via e-mail.  

If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.  We use a number of different shipping carriers, dependant upon the products and customer locations. 

Order Shipment

If your order is stock, we strive to ship within five business days from the date of your order.  

We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  

If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at sales@cooltools.net.au

Damages

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.  

If your item(s) do arrived damaged, please send photos to sales@cooltools.net.au and we will process an insurance claim on your behalf.

Cancellations & Refunds

All orders cancelled after 24 hours are subject to a $20 administration fee, whether or not your order has been shipped.  If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges.  

All refunds that are due to change of mind or item no longer required need to be returned within 7 days after receiving your order. 

Refunds will only be issued to the original credit card that you use when placing your order.  Please contact us at returns@cooltools.net.au with any shipping damage issues.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Warranty

All of our products come backed by full manufacturers warranty.  All our products have at least one year cover, certain products are covered for up to two years.

Please fill out any relevant warranty registration forms your product comes with and send to manufacturer so your product gets warranty cover. 

Misuse or breakages can NOT be accepted for warranty return.  Please email us at returns@cooltools.net.au for any questions.

By placing your order for goods from Cooltools HVAC-R, this constitutes agreement of these terms and conditions.